Global Trust & Safety, AI Governance, and EU Regulatory Compliance

Building operationally sound safety programs for technology companies, AI startups, and global marketplaces navigating US and EU regulations

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Platform-Building Experience That Scales

14+ years building Trust & Safety and regulatory compliance infrastructure at Amazon, Google, and TikTok. Experience launching products, navigating complex regulatory environments across US and EU, and designing safety systems that work at global scale.

13%
Reduction in safety incidents through upstream detection
36%
Improvement in policy violation detection
Zero
Regulatory enforcement actions during CPSC compliance tenure

Why Echelon Advisory

Operational Experience

Not just strategy—hands-on experience building these systems at scale, from policy design to deployment to crisis management.

Multi-Jurisdiction Expertise

Deep experience navigating US federal agencies (CPSC, FTC) and EU regulatory frameworks (GPSR, DSA, AI Act, GDPR). Hands-on implementation experience, not just theoretical compliance.

AI Safety Specialization

Real-world experience building AI safety operational infrastructure, testing protocols, and incident response systems.

Platform-Building Perspective

Launched new products and built infrastructure from scratch. Understanding the trade-offs between speed, risk, and compliance.

Services

Comprehensive Trust & Safety, AI Governance, and Regulatory Operations services designed for technology companies operating in complex, high-stakes environments. Specialized expertise in EU regulations (GPSR, DSA, AI Act) and US federal compliance (CPSC, FTC).

Trust & Safety Program Design

Build comprehensive safety infrastructure that protects users while enabling platform growth.

What We Cover:

  • Platform safety architecture and operational frameworks
  • Content moderation policy development and enforcement systems
  • Crisis response protocols and incident management
  • Cross-functional safety review processes
  • User reporting systems and appeal mechanisms
  • Safety metrics, KPIs, and reporting dashboards

What to Expect:

  • Week 1-2: Current state assessment, stakeholder interviews, gap analysis
  • Week 3-4: Framework design, policy documentation, operational workflows
  • Week 5-6: Implementation planning, team structure recommendations, tooling evaluation
  • Deliverables: Safety framework documentation, operational playbooks, implementation roadmap

Investment: $15,000 - $50,000

Pricing based on scope, company size, and platform complexity

AI Governance & Safety Implementation

Implement responsible AI frameworks that balance innovation with user safety and regulatory compliance.

What We Cover:

  • AI safety evaluation frameworks and testing protocols
  • Model behavior monitoring and risk mitigation strategies
  • Responsible AI policy development
  • AI incident response and remediation workflows
  • Bias detection and fairness evaluation
  • AI transparency and explainability frameworks

What to Expect:

  • Week 1-2: AI system audit, risk assessment, regulatory landscape analysis
  • Week 3-4: Governance framework design, testing protocol development
  • Week 5-8: Implementation support, team training, monitoring system setup
  • Deliverables: AI governance documentation, testing protocols, monitoring dashboards, incident response playbooks

Investment: $20,000 - $75,000

Pricing based on AI system complexity, deployment scale, and regulatory requirements

Global Regulatory Operations

Navigate complex regulatory environments across multiple jurisdictions with confidence. Specialized expertise in EU regulations including GPSR, DSA, and AI Act compliance.

What We Cover:

  • Multi-jurisdiction compliance program design (US, EU, LATAM, APAC)
  • EU General Product Safety Regulation (GPSR) - Product safety files, conformity assessment, economic operator obligations, marketplace compliance
  • Digital Services Act (DSA) - Content moderation systems, transparency reporting, risk assessments, illegal content protocols, trusted flaggers
  • EU AI Act - Risk classification, conformity assessment, technical documentation, post-market monitoring, high-risk system requirements
  • Regulatory intelligence systems and early warning infrastructure
  • Agency relationship management and enforcement response
  • Product safety compliance (CPSC, international standards)
  • Regulatory risk assessment and mitigation planning

What to Expect:

  • Week 1: Regulatory landscape mapping, compliance gap analysis across jurisdictions
  • Week 2-3: Compliance program design, documentation requirements, economic operator setup (EU)
  • Week 4-6: Implementation support - product safety files, DSA transparency reports, AI Act technical documentation
  • Week 7-8: Agency communication templates, monitoring setup, enforcement response protocols
  • Deliverables: Multi-jurisdiction compliance roadmap, regulatory playbooks, product safety documentation, DSA compliance framework, AI Act conformity assessment, monitoring systems

EU Regulatory Expertise

GPSR Compliance: Product safety files, economic operator identification, conformity documentation, marketplace enforcement response

DSA Implementation: Content moderation frameworks, transparency reporting infrastructure, risk assessment methodologies, illegal content detection systems

AI Act Readiness: Risk tier classification, high-risk system requirements, technical documentation templates, conformity assessment procedures, post-market monitoring

Investment: $15,000 - $60,000

Pricing based on jurisdictions, regulatory complexity, and product categories

Fractional Chief Safety Officer

Executive-level safety leadership without full-time headcount. Strategic guidance, operational oversight, and crisis management on demand.

What We Cover:

  • Strategic safety program leadership and direction
  • Board-level risk reporting and governance frameworks
  • Crisis management and incident response leadership
  • Cross-functional safety integration (product, legal, policy)
  • Team building, hiring, and organizational design
  • Regulatory relationship management

What to Expect:

  • Month 1: Current state evaluation, strategic roadmap development, quick wins identification
  • Ongoing: Weekly strategic sessions, ad-hoc crisis support, monthly board reporting
  • Quarterly: Program reviews, budget planning, team development
  • Deliverables: Strategic roadmaps, board decks, incident reports, program metrics

Investment: $15,000 - $20,000/month

Retainer-based engagement with 3-6 month minimum commitment

Investor Due Diligence

Pre-investment safety infrastructure evaluation and risk assessment for portfolio companies.

What We Cover:

  • Trust & Safety infrastructure audit
  • Regulatory compliance posture assessment
  • Safety risk quantification and exposure analysis
  • Post-acquisition integration planning
  • Safety team capability evaluation
  • Remediation cost estimation

What to Expect:

  • Week 1: Document review, stakeholder interviews, system evaluation
  • Week 2: Risk analysis, gap identification, cost modeling
  • Deliverables: Due diligence report, risk matrix, remediation roadmap with cost estimates

Investment: Custom pricing

Typically $10,000 - $25,000 based on company complexity and timeline

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About Echelon Advisory

Who We Are

Echelon Advisory Services is led by Maneesha Pandey, an independent advisor with 14+ years of experience building Trust & Safety and regulatory compliance infrastructure at Amazon, Google, and TikTok.

We specialize in helping technology companies, AI startups, marketplaces, and investors build operationally sound Trust & Safety programs, implement AI governance frameworks, and navigate complex regulatory environments across multiple jurisdictions.

Our Approach

We bring platform-building experience—not just theoretical frameworks. Every recommendation is grounded in real-world implementation experience at global scale. We understand the trade-offs between speed, risk, and regulatory requirements because we've navigated them while launching products in complex regulatory environments.

Experience

Amazon | Regulatory Intelligence

  • Led Reese's Law policy rollout across marketplace
  • Managed CPSC voluntary recalls and enforcement response
  • Architected trade compliance systems for Amazon Haul launch
  • Built EU GPSR compliance frameworks for marketplace sellers
  • 13% reduction in safety incidents through upstream detection

Google | AI Safety Operations

  • Built AI safety operational workflows
  • Implemented content moderation frameworks across global markets
  • 36% improvement in policy violation detection
  • Designed cross-functional safety review processes

TikTok | LATAM Trust & Safety

  • Built Trust & Safety operations from scratch across Latin America
  • Designed regional compliance frameworks
  • Established crisis response protocols
  • Managed cross-border regulatory relationships

Who We Serve

Technology Companies & AI Startups

Companies building consumer-facing platforms, AI products, or marketplace infrastructure who need Trust & Safety expertise without full-time headcount.

Investors & Private Equity

Firms conducting due diligence on portfolio companies' safety infrastructure, regulatory compliance posture, or risk exposure.

Global Marketplaces

E-commerce platforms, two-sided marketplaces, and marketplace aggregators managing cross-border operations and international regulatory compliance.

Enterprise AI Adopters

Companies deploying AI systems who need governance frameworks, safety evaluation protocols, and responsible AI implementation guidance.

Let's Talk

Ready to build operationally sound Trust & Safety infrastructure? Let's discuss how Echelon Advisory can help.

Alternative Contact

Email directly: enquiries.talkace@gmail.com